Refund Policy

We offer different return and refund options depending on the condition of your product and timing of your request. See details below for our complete policy.

Eligibility for Returns & Refunds

Unopened Products - Within 30 Days:

Unopened products returned within 30 days of receipt are eligible for a 100% refund. The product must be in its original, unopened condition with the seal intact. Buyer is responsible for return shipping costs unless the item was damaged or defective.

Unopened Products - Near Expiration:

If you discover an unopened product in your pantry that is within 60 days of its expiration date, we will exchange it for a fresh product at no charge. This is our "forgotten bottle" policy for those situations where life gets busy and a product gets misplaced. Contact us at info@tbrlabs.com to arrange an exchange.

Opened or Used Products:

For opened or partially used products, we evaluate returns on a case-by-case basis. We need to understand the reason for your return to process your request appropriately. Common reasons we accept include:

• Adverse reaction or sensitivity to the product
• Product did not meet your expectations (first-time customers)
• Product quality concerns
• Medical advice to discontinue use

Please contact us at info@tbrlabs.com with your order number and detailed explanation before returning opened products. We may offer a partial refund, exchange, or store credit depending on the circumstances.

All returns require proof of purchase (order number or receipt).

How to Start a Return or Exchange

Email us at info@tbrlabs.com with:

• Your order number
• The product(s) you'd like to return or exchange
• The reason for your request

Once your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us within 7 days if:

• The item is defective or damaged
• You received the wrong item

Include your order number, a description of the issue, and clear photos so we can evaluate the problem and make it right at no cost to you.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

• Gift cards
• Sale items
• Products that have been altered or tampered with in ways not related to normal use

If you have questions about your specific item, contact us at info@tbrlabs.com.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it may take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@tbrlabs.com.