Support

Frequently Asked Questions

Everything you need to know about TBR Labs colostrum, ORIGIN plans, shipping, and more.

Products & Colostrum

Colostrum is the first milk produced by mammals in the initial hours after birth. It contains over 400 bioactive compounds including immunoglobulins, lactoferrin, growth factors, and essential nutrients. TBR Labs colostrum is sourced from USDA Grade A grass-fed cows within the first 6 hours of calving.
Whole colostrum retains all naturally occurring fats, phospholipids, and fat-soluble nutrients — the way nature intended. Skim or fractionated colostrum has had these fats removed during processing, which reduces bioavailability and strips away synergistic compounds. All TBR Labs products use whole, never-fractionated colostrum.
We offer three formats: Unflavored Powder (100g and 200g), Unflavored Capsules (180ct), and Chewable Tablets in Orange Creamsicle and Strawberry Creamsicle flavors. Every format delivers the same full-spectrum, first-milking colostrum.
For powder, mix one scoop (3.5g) into smoothies, warm coffee (not hot), water, or take directly. Capsules and tablets can be taken with or without food. For best results, follow the personalized dosing schedule in your ORIGIN plan.
Colostrum contains very low levels of lactose compared to regular milk. Many people with mild lactose sensitivity tolerate colostrum well. However, if you have a severe dairy allergy or sensitivity, consult your healthcare provider before use.
Yes. Every batch is third-party tested for purity, potency, and safety. Our colostrum is GMP certified, antibiotic-free, free of foreign hormones, and sourced from Animal Welfare Approved dairies.

ORIGIN Wellness Plans

ORIGIN is our personalized wellness system that builds a colostrum routine around your body, goals, and lifestyle. Take a short quiz, and we create a custom plan using our R.O.O.T. framework — guiding you through Reclaim, Origin, Optimize, and Thrive phases.
Yes, creating your personalized ORIGIN plan is completely free. It takes about 2 minutes to answer the quiz, and you get a tailored routine with serving guidance, timing recommendations, and phase check-ins.
Reclaim — Take control and commit to your health with your colostrum routine.
Origin — Understand your body's biology, gut health, and cellular foundation.
Optimize — Maximize your potential by refining habits, nourishment, and recovery.
Thrive — Translate biological vitality into lasting mental clarity and resilience.
Yes. You can update your plan anytime through your account dashboard or by chatting with Ori, your personal wellness advisor. Ori can adjust your plan based on your check-in feedback.

Orders & Shipping

Standard shipping typically takes 3–5 business days within the continental US. Expedited shipping options are available at checkout. All orders include free standard shipping.
Currently, we ship within the United States. International shipping is coming soon. Sign up for our newsletter to be notified when we expand.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order anytime from your account page or by visiting our order tracking page.
Orders can be modified or cancelled within 1 hour of placement. After that, orders enter processing and cannot be changed. Contact us at our contact page as soon as possible if you need to make changes.

Subscriptions & Billing

Subscribe & Save gives you 20% off every order with automatic delivery on your preferred schedule (every 30, 60, or 90 days). You can pause, skip, or cancel your subscription anytime from your account.
Yes, you can cancel anytime with no penalties or fees. Manage your subscription from your account dashboard or contact our support team.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing. All transactions are PCI compliant.

Returns & Refunds

We offer a 60-day satisfaction guarantee. If you're not completely satisfied, contact us within 60 days of purchase for a full refund. See our full refund policy for details.
Contact our support team through the contact page with your order number. Refunds are processed within 5–7 business days after approval.

Still have questions? Ori, your wellness advisor, is available 24/7 — or reach out to our team directly.

Contact Support →
Ori
Your wellness advisor
Hey, I'm Ori! 👋
I'm your wellness advisor from TBR Labs. Ask me anything about colostrum, gut health, immunity, or your wellness journey.